Latest COVID-19 Update

Latest COVID-19 Update

Update from DuctStation – 21st April 2020

We are still open to dispatch your orders but we are now only shipping on Mondays, Wednesdays, and Fridays. If you have a more urgent requirement, please contact us and we will do everything we can to supply what you need when you need it.

We have access to all ours emails and are taking phone calls. However, we are working from the safe environment of our home offices.

As mentioned our warehouse is now only open on a part-time basis. We have implemented safe working measures for our two-man operations team as I am sure you will understand that their safety and wellbeing is our primary concern. If there are times when our service is not perfect, we ask for your understanding and patience.

If the risk becomes too great, we will not hesitate to close operations and ask them to stay at home until it is safe to reopen. We monitor this on a daily basis and if it becomes necessary we will inform you.

Contacting DuctStation
If you call our office number 01842 777 666 you may be answered by Chris in the warehouse, otherwise the call will divert to me after a few rings. If you cannot get through then please feel free to call my home number 01953 688 517 or my mobile 07777 666 016.

Our emails are also accessible and being checked. Orders should go to orders@ductstation.co.uk and any enquiries to info@ductstation.co.uk

We hope you, your family and loved ones are keeping safe and well.

With best wishes,

Philip Milmine – Managing Director
DuctStation Limited

Supporting our customers in difficult times

Supporting our customers in difficult times

COVID-19 Update from DuctStation

We all know the seriousness of this virus and I am sure we are all taking steps to protect our staff and ourselves, as well as our businesses. I would just like you to know that as long as you need our products we will do everything we can to supply them.

Supply of Products
On Tuesday of last week, we took the decision for our office staff to work from home. This means that Linda, Cheryl and I are working from different “offices” and we all have the equipment we need to send and receive emails and keep in touch. We have devised a method to coordinate our work and, so far, things are going well. Chris is our “anchor man” in the office and warehouse, assisted by our new recruit, Daniel.

We will keep an eye on the business from home and Chris and Daniel will receive the orders and pick and dispatch them. A time may come when they only go in if there are orders to send and we anticipate that this is perfectly possible as both live nearby and, as long as they and their loved ones are healthy and the authorities allow it, they will be able to do this. If we believe the risk has become too great, we will not hesitate to close operations and ask them to stay at home, in which case we will inform you.

If there are times when our service is not perfect, we ask for your understanding. We will be doing our best to help you.

Contacting DuctStation
If you call our office number 01842 777 666 you may be answered by Chris but if he is in the warehouse the call will divert to me after a few rings. If you cannot get through then please feel free to call my home number 01953 688 517 or my mobile 07777 666 016.

Our emails are also accessible and being checked.

The Future
Looking to the future, we have not stopped ordering from our suppliers in China and, as I write, we have 5 containers that are either already on their way or will be in the next few days and at least another 5 or 6 in production, so once this situation has turned around we expect to have a full warehouse, ready to meet demand. With the cooperation of our suppliers in China, we will do everything we can to mitigate the effects of the dramatic fall in the value of our currency.

It is difficult to know what else to say except that I trust everyone will keep safe and that we will all get through this in the end.

With best wishes for your safety and kind regards,

Philip Milmine – Managing Director
DuctStation Limited

Coronavirus in China: How does this impact on DuctStation?

Coronavirus in China: How does this impact on DuctStation?

CORONAVIRUS: UPDATE ON PRODUCT SUPPLY

With the recent outbreak of the Coronavirus in China, we provide an update on any impact this might have on the supply of our products and the quality of our service. 

At the time of writing, our suppliers’ factories are still awaiting instructions from the Chinese authorities before they can return to work, so this will inevitably affect production timing. 

We are not sure yet, but expect there to be some difficulty in obtaining space on ships immediately after a return to work.

However, our main supplier holds stock for us and there are products ready to be sent to us as soon as they return to work, so they may be first at the port!  They also have stock in their mainland European warehouse and they have allowed us to access this stock, some of which we have already received. Therefore we are in a strong position compared with other importers.  

We may temporarily supply products that have labels with foreign language and/or different branding on a few of our products but rest assured that they will be as similar as to make no difference, if not identical. 

We will keep you informed if there is any significant change to the situation.

Thank you for your patience and trust in us.

I am sure you will join me in wishing our Chinese suppliers good health and a speedy return to normality. 

 

 

New Products from DuctStation!

New Products from DuctStation!

When we moved into our own warehouse last year, it gave us the flexibility to look at enhancing our product range. We are delighted to announce that we now have a number of new products available to order from stock.

We have expanded our offering of air valvesaccess doorsgrilles and diffusers, and added a range of insulated and uninsulated flexible aluminium flexible hose ducting.

Please click on the following links to find out more.

New Email for Orders

Please remember that we now have a dedicated email address for orders. This new address will help ensure that we are able to pack and despatch orders as soon as possible and avoid unnecessary delays.  Please use orders@ductstation.co.uk

More New Products to come

Although we have plans to increase our product range even further, please let us know if there are any products that you think we should stock and we will do our best to accommodate your wishes.

New Developments at DuctStation

New Developments at DuctStation

2019 has brought some exciting new developments at DuctStation. Until January, we had been using a logistics company for storage, picking and packing, as well as transporting our goods to you.

With the business developing strongly, the obvious next step was to handle all these operations in-house. We are pleased to announce we have now moved into our own spacious and well laid-out warehouse!

We have a dedicated team of three people – two in the office, Linda and Cheryl, who process your orders, prepare invoices, respond to queries and do general admin and one in the warehouse, Chris, who picks and packs your orders, keeps the warehouse in order and liaises with carriers to ensure your orders reach you promptly.

       

CONTACTING DUCTSTATION

Our New Warehouse and Office Address

DuctStation Ltd. Unit 2-3 Brandon Business Centre, Putney Close, Brandon, Suffolk IP27 0PA. Our phone number is 01842 777 666.

Please amend your records accordingly so that we may continue to provide a prompt and efficient service.

Placing Orders

We have a dedicated email address for orders. Please be sure to use this AT ALL TIMES but for orders only: orders@ductstation.co.uk. Thank you.

Enquiries

For general enquiries please write to info@ductstation.co.uk

New Products

Now that we have more space, we find ourselves in a position to expand our product range with items that will be arriving soon. We will advise you each time a new item is about to arrive. Please let us know if there are any products you think we should stock and we will do our best to accommodate your wishes.

Customer Visits

In the next few months, we intend to visit as many of our customers as possible to discuss what we can do together. We will contact you soon to arrange this.

Finally, everyone at DuctStation would like to thank you for your continued support and for being so patient as we build up our stock. We know some items have been out of stock for a while but this is now improving quickly and we are increasing stock levels to prevent this from happening again.

We are very optimistic about our future and look forward to offering you more products and a better service.

 

 

Christmas Opening Hours 2018

Christmas Opening Hours 2018

The year is almost over, so we’d like to thank you for your support during 2018.

We would also like to wish you a very happy, relaxing and enjoyable festive season!

DELIVERIES OVER CHRISTMAS
Our offices will be open until 5 pm on 21st December 2018. We will reopen on 2nd January 2019.

To guarantee your order for delivery before we close, please place it by 18th December, unless you can receive orders on 24th, in which case the last day for orders will be the 19th.

If we can help you with anything else over the holiday period, please do not hesitate to contact us at info@ductstation.co.uk

We look forward to working with you in 2019.

From all at DuctStation